San Rafael, CA 94912

Alarm School

The City has established an Alarm User Awareness Class.  The class shall inform alarm users of the problems created by false alarms and instruct alarm users how to help reduce false alarms.

The City has granted the option of attending an alarm user awareness class in lieu of paying one assessed penalty, not to exceed $50.00 and not to exceed one assessed penalty in a permit year.  A permit year is defines as a twelve (12) month period beginning on the day and month on which an alarm permit is issued. There is no cost to take the course. The course is entirely online and can be completed from any computer in about 30 minutes. It can be taken whether or not you have caused a false alarm.

Click here to take Alarm User Awareness Class online

What is a False Alarm? A false Alarm means the activation of an alarm system when, upon observation by law enforcement, there is no evidence of unauthorized entry, robbery, or other such crime attempted in or on the premises. 

Did you know that more than 80% of false alarms are caused by user error? There are easy steps you and your alarm dealer can take to prevent false alarms. False alarms present a serious threat to the effectiveness of our local police, fire and EMS departments, as well as to the safety of our residents. False alarms are costly and dangerous because they divert police officers from proactive crime prevention efforts and can divert public safety responses from true emergency calls.

The main causes of false alarms are:

Before you activate your alarm system:

Know what to do if you set your alarm off accidentally:

At home:

DO NOT call 911 to cancel alarm activations - you must call your monitoring station.

Avoid objects that trigger your alarm:

At your business;Watch for these pitfalls that may activate your alarm:

Contact your alarm company:

Review with your alarm company the procedures you expect them to follow when your alarm activates:

With people:

Enhance your alarm system’s potential:

False alarms: